Call 815-200-WALL Now (8a-5p M-F CST)

Delivery Acceptance Instructions

How to Accept Your Delivery

Watch this short video before your delivery arrives — it walks through exactly what to check and what to do before you sign the delivery receipt.

We’ll Make It Right — Guaranteed

Your order is our responsibility until it’s safely in your hands. If anything arrives damaged or missing, we replace or refund it. No hassle, no runaround.

What Your Shipment Should Look Like

Your order arrives by freight on wooden pallets. Each pallet is stretch-wrapped with protective corner boards and banding straps holding everything in place. Here are examples of shipments in good condition:

Palletized wall panel shipment with stretch wrap, corner protectors, and banding
Panels stacked flat, wrap and banding intact
Wall panel pallet with American Range Walls shipping label and intact packaging
Shipping label attached, corner protectors in place
Fully wrapped pallet of wall panels with edge protectors and straps
Edges protected and straps secure on all sides

If Something Looks Wrong

  • Inspect the packaging before the driver leaves
  • Take photos of any damage, torn wrap, or missing banding
  • Note the damage on the delivery receipt before signing
  • Contact us right away and we will make it right

Call 815-200-WALL (815-200-9255) · 8a-5p M-F CST
Email [email protected]

Freight damage is rare — and when it does happen, it’s our problem to fix, not yours. Anything that doesn’t arrive in perfect shape gets replaced or refunded. Your walls are our responsibility until they’re safely in your hands.